1. Who We Are
Marang Group (Pty) Ltd ("Marang Group", "we", "us", or "our") is a South African FMCG company registered and operating in Rustenburg, North West Province. We supply Marang Still Water and Farm Fresh Eggs to retailers, hotels, restaurants, and individual consumers across South Africa.
This Privacy Policy describes how we handle personal information collected through our website at look.maranggroupsa.co.za and through any direct communication with us. We are committed to processing personal information responsibly and in compliance with the Protection of Personal Information Act, No. 4 of 2013 (POPI Act).
Questions about this policy: thato@maranggroupsa.co.za
2. Personal Information We Collect
When you submit an enquiry through our website contact form, we collect:
- First and last name
- Business or trading name
- Email address
- Phone or WhatsApp number
- Product interest (Still Water, Farm Eggs, or both)
- Customer type (retailer, hospitality, wholesaler, individual)
- Any additional information you choose to include in your message
We do not collect payment information, identity documents, or any special personal information as defined by the POPI Act.
3. Why We Collect It
We collect and process your personal information solely to:
- Respond to your enquiry about our products or stockist arrangements
- Assess whether a supply partnership is suitable for both parties
- Contact you to follow up on your enquiry if we do not hear back
- Send you information you have specifically requested about our products
We do not use your information for unsolicited marketing, and we do not add you to any mailing list without your explicit consent.
4. Legal Basis for Processing
Under the POPI Act, we process your personal information on the following grounds:
- Legitimate interest — responding to enquiries you have voluntarily submitted
- Contractual necessity — where processing is required to take steps prior to entering into a supply agreement at your request
- Consent — by submitting the contact form, you consent to us contacting you in relation to your enquiry
5. How We Store and Protect Your Information
Enquiry submissions are processed by Web3Forms (web3forms.com), a third-party form processing service, which transmits your submission to our designated email address. Web3Forms acts as an operator under the POPI Act and processes submissions on our behalf. We do not store a separate database of enquiry submissions.
Email communications are stored securely within our email system. We take reasonable technical and organisational measures to protect personal information against loss, interference, unauthorised access, modification, or disclosure.
6. How Long We Keep Your Information
We retain personal information for as long as necessary to respond to your enquiry and, where a business relationship follows, for as long as that relationship exists. Where no business relationship is established, we delete enquiry records after 12 months from the date of your last communication with us.
7. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We do not share your information with any parties other than:
- Web3Forms — for form submission processing (as described above)
- Our email provider — for secure delivery and storage of communications
- South African authorities — where required by law
8. Your Rights Under the POPI Act
As a data subject, you have the right to:
- Be notified that your personal information is being processed
- Request access to the personal information we hold about you
- Request correction of inaccurate, irrelevant, excessive, or outdated information
- Request deletion or destruction of your personal information
- Object to the processing of your personal information
- Lodge a complaint with the Information Regulator of South Africa
To exercise any of these rights, contact us at thato@maranggroupsa.co.za. We will respond within 30 days.
9. The Information Regulator
If you believe we have handled your personal information improperly and are not satisfied with our response, you may lodge a complaint with South Africa's Information Regulator:
- Website: www.inforeg.org.za
- Email: inforeg@justice.gov.za
- Postal address: JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001
10. Cookies
Our website does not use tracking cookies, advertising cookies, or analytics cookies. The only browser storage used is what your browser handles natively for basic functionality. No cookie consent banner is required because we do not set cookies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated by updating the effective date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes acceptance of the updated policy.
12. Contact Us
For any privacy-related queries, requests, or concerns:
- Email: thato@maranggroupsa.co.za
- Phone: +27 84 888 8878
- Address: Rustenburg, North West Province, South Africa